Privacy Policy

1. Information we collect

We may collect the following types of information:

• Contact details: name, email address, phone number, and mailing address.
• Property information: rental property address, type, number of units, and related details you provide.
• Lead and inquiry data: messages, service preferences, and how you heard about us.
• Usage data: pages visited, device type, browser, approximate location, and referral source collected through cookies and analytics tools (including Google Ads and Google Analytics).

2. How we use your information

We use your information to:

• Respond to inquiries and provide property management proposals or service information.
• Schedule and confirm demo appointments.
• Deliver owner services through our operations platform, Crystal Door.
• Send follow-up communications, service updates, and marketing materials where you have consented or where permitted by law.
• Improve our website, advertising, and customer experience.
• Comply with legal obligations and protect our rights.

3. Google Ads and lead forms

When you interact with our Google Ads lead forms, the information you submit is handled in accordance with this policy. We use Google Ads conversion tracking and remarketing tools to measure advertising performance and show relevant ads. You can manage your Google ad preferences through Google Ads Settings.

4. How we share your information

We do not sell your personal information. We may share information with:

• Service providers: website hosting, email delivery, customer relationship management, and analytics platforms.
• Crystal Door: our internal operations platform used to deliver property management services to owners.
• Legal authorities: when required by law, court order, or to protect our rights and safety.

5. Data storage and security

Your information is stored securely in Canada and the United States through trusted cloud providers. We use encryption, access controls, and administrative safeguards to protect your data. While no system is completely secure, we take reasonable steps to reduce risk and limit access to authorized staff only.

6. Cookies and tracking

Our website uses cookies and similar technologies to remember preferences, understand how visitors use the site, and support advertising. You can adjust cookie settings in your browser. Disabling cookies may affect some website features.

7. Your choices and rights

You may:

• Request access to the personal information we hold about you.
• Ask us to correct, update, or delete your information.
• Unsubscribe from marketing emails by clicking the link at the bottom of any email.
• Request that we stop processing your data for direct marketing purposes.

To exercise these rights, contact us using the details below.

8. Retention

We keep personal information for as long as needed to provide services, fulfill the purposes described in this policy, or comply with legal obligations. When no longer needed, we securely delete or anonymize the data.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

10. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us: